Lobby Ambassador at Kimberly Ryan Limited

Kimberly Ryan is an HR and Business Solutions provider. Incorporated in 1997, Kimberly Ryan and its diverse staff of seasoned professionals represent a passion for capacitating businesses, deploying cutting-edge industry-leading solutions and service delivery techniques informed by our experience and familiarity with doing business in our chosen markets. Over the years, we have partnered with various African clients and provided them with bespoke solutions to drive their business goals and objectives. These successful partnerships and projects have built the trust and confidence that continuously set our brand name as a force to reckon with.

We are recruiting to fill the position below:

Job Title: Lobby Ambassador

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• The first contact for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
• The individual will assist the Front of House Team to ensure a consistent and smooth link with the rest of the team.

See Key Responsibilities

• Ensuring that all visitors are greeted courteously, ensure Security Clearance is don before visitors are allowed into the office.
• Ensuring that identification badges and information on-site safety and emergency procedures are issued to all visitors
• Provision of Reception services between the hours of 08.00am and 05.00pm
• Providing a prompt, efficient and polite response to both visitors and internal customers either face to face, via the telephone and e-mail communication
• Notifying hosts of visitors’ arrival and where guests not collected, make follow up calls.
• Actively assisting to ensure compliance of the Reception SLA’s
• Assisting with admin and facility management duties as directed by the Facilities Manager
• Ensuring that Reception image is kept up to standard and in line with Cisco Standards document.
• Administering the bookings for meeting rooms
• Managing all conference rooms, boardrooms, meeting rooms
• Preparing daily room booking information for Front of House Team
• Calling relevant staff member at the end of each day to confirm their booking for next day
• Carrying out any adhoc duties as directed by the Facility Coordinator
• Receiving the incoming post and distribute.
• Sending outgoing mail and record post details.
• Communicating facility management issues to the Facility Coordinator via e-mail
• Undertaking general team administration duties for the Facilities Management operation as directed
• Reporting non-conformance / incidents in relation to H&S and first aid.

Job Requirements

• B.Sc in any Management Science discipline
• At least 2 years experience in similar role with a multinational company
• Should possess experience of FM in a corporate environment.
• Knowledge of EHS and Quality Systems.
• Should be preferably female
• Should reside on the Island or areas close to the Island

Skills Required:

• Telephone etiquette
• Computer Literate
• Customer Service
• Pro activeness
• Proficiency in Microsoft Office
• Customer service skills
• Leadership skills
• Fluency in English.

Salary
N100,000 - N110,000 / month.

Application Closing Date
30th September, 2023.