Customer Success Representative at Ingenuity HR Solutions

Ingenuity HR Solutions is a Human Resource Management Consultancy provider that partners with organisations to become more efficient, enabling them to focus on operational business needs and strategies. Our areas of specialization include but not limited to; Recruitment & Selection, Performance Management, Learning & Development, Organisational Development, HR Structures and Programs. We have been in operation since 2009 and have served various organisations in different sectors (within and outside Nigeria) including Information Technology, Financial Services, Telecommunications and Manufacturing Industries.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Lagos

Job Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally
• Address customer concerns, questions, and requests with a focus on problemsolving
• Provide product or service information and assistance as needed. 
• Investigate and resolve customer complaints, issues, or conflicts to the best of your ability
• Collaborate with other departments or teams to ensure timely resolution. 
• Follow up with customers to ensure their concerns have been adequately addressed
• Maintain a deep understanding of the company's products or services to assist customers effectively
• Stay updated on product updates, changes, and improvements
• Communicate important information, updates, or changes to customers as necessary
• Provide clear and accurate information to customers to facilitate their decisionmaking
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions
• Document customer feedback and suggestions for improvement
• Gather and report customer feedback to the appropriate departments for product or service improvements
• Identify recurring issues and work with the team to address root causes
• Identify opportunities to recommend additional products or services to customers
• Collaborate with sales teams to capitalize on upselling opportunities
• Educate customers on product features, benefits, and usage to enhance their experience
• Provide guidance and resources to help customers get the most out of the product or service

Requirements

• Bachelor's Degree in a related field 
• Proven experience in Communications, Marketing, Sales, or Customer success
• Great attention to details and good communication skills needed

Application Closing Date
18th October, 2023.