Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.
We are recruiting to fill the position below:
Job Title: Assistant Executive Housekeeper
Ref.: BWHA/05/15/AEH
Location: Abuja
Department: Housekeeping
Reports To: Executive Housekeeper
Job Descriptions
- The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
- These responsibilities may also include staff training, development and scheduling.
- The Assistant Executive Housekeeper will promote an atmosphere that insures guest and associate satisfaction.
- This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.
Responsibilities
- Communicate with the Housekeeping Manager and housekeeping staff continuously to ensure smooth running of the department and ongoing motivation of staff.
- Supervision of lodge cleaning and preparation to achieve and maintain standards.
- Monitoring of housekeeping equipment and lodge furnishing in order to facilitate upkeep.
- Training and development of staff in accordance with HR requirements.
- Performance management of staff to ensure maximum productivity and positive staff morale.
- Providing the 'extra touches' to the lodge suites to ensure the guest experience is special Oversee the laundry to ensure the timeous and safe washing /ironing of guest laundry;
- Communicate effectively with lodge management regarding housekeeping issues and standards, room shortages, breakages or damage and all other issues.
- Attend the morning meetings to ensure the Housekeeping department is up to date as regards lodge plans and that management is kept informed of housekeeping matters of general interest.
- Provide maintenance issue list daily to facilitate the maintenance process. Assist with the effective control and management of the housekeeping budgets.
- Complete monthly stock takes to ensure that shrinkage is kept to a minimum and stock control is maximized.
- Manage the housekeeping stores and ensure that it is clean, tidy, organized at all times and that shrinkage of consumables is kept to a minimum and stock control is maximized. The Assistant Housekeeping Manager must stand in for the housekeeping supervisor where necessary.
Requirements
Education and Experiences:
- A minimum of a B.Sc Degree in Hospitality related field is required, General Education Eegree, international equivalent, 5 to 6 years working industry experience is required.
- Experience in a luxury hotel preferred.
- Previous supervisory/management experience required.
- Previous customer service experience preferred. General computer experience required.
Language Skills:
- Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages.
- Must have ability to write memos, short correspondences or messages. A second language preferred. Mathematical Skills
- Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals.
- Reasoning Ability
- Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
- Ability to deal with problems in a calm professional manner required.
- Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.
Other Skill required: Entry Requirements
- Team management, leadership & team player, A liking for organizational work
- Effective management: delivering guest experience services
- Adaptability: coping with the diversity of guest and their needs
- Thoroughness, Sensitivity to guest: good relationship skills, Spirit of initiative, Financial awareness
Physical Ability:
- Ability to stand in a confined environment for long periods of time is required.
- Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
- Must be able to work well under pressure and in emergency situations.
- Ability to occasionally lift up to 50lbs.
Application Closing Date
8th May, 2015.
How to Apply
Interested and qualified candidates should forward their Application Letter and Resume to:
[email protected] using the Job Title as email Subject.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.