Tele-Loan Recovery Officer at BFREE Africa

BFREE - Over 300 million consumers are over-indebted in emerging markets - we are helping them to B(e)FREE of debt because it sucks to be in debt. BFREE was founded in 2020 by digital lending executives that were deeply unsatisfied with the existing credit collection infrastructure in emerging markets. Backed by leading African Venture Capital funds we are now reinventing credit collection step by step to make the process more efficient, scalable, and user-friendly while giving customers back control over their financial health.

We are recruiting to fill the position below:

Job Title: Tele-Loan Recovery Officer

Location: Lagos
Employment Type: Full-Time

Job Description

• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Academic Qualifications

• B.Sc. / HND / OND / NCE in any field

Requirements:

• Previous experience working as a Call center agent.
• Excellent typing Skills
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation

• Base salary of N75,000 gross per month
• A performance-based bonus of NGN68,000 based on eligibility.
• Common net bonus lies between NGN40,000 and NGN68,000 per month, the minimum bonus is NGN 0 and the maximum bonus is NGN68,000.
• HMO

Application Closing Date
Not Specified.