People Operations Lead at PressOne Africa

PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.

We are recruiting to fill the position below:

Job Title: People Operations Lead

Location: Lekki, Lagos
Employment Type: Full-time

Role Overview

• We're on the lookout for a People Operations Lead who is committed to understanding the needs of our team members, ensuring they thrive within our organization, and fostering strong internal relationships.
• If you have a passion for shaping organizational culture, driving people strategy, and building robust people systems, this is the role for you.

Key Responsibilities

• Develop People Strategy: Formulate a people strategy that aligns with our organization's strategic goals.
• HR Policy Management: Keep HR policies up-to-date and compliant with local laws, while also fostering a positive organizational culture.
• Systematic Compensation Plans: Create fair and equitable compensation and benefits systems.
• Position Mapping: Work closely with hiring managers to outline new roles, set salary ranges, and draft job descriptions.
• Full-Cycle Hiring: Oversee the entire hiring process, from candidate sourcing to onboarding.
• Professional Development: Provide strategic input on employee and team development, including leadership coaching and succession planning.
• Benefits Administration: Oversee a comprehensive benefits package for all staff members.
• Employee Relations: Serve as the go-to person for any employee-related concerns within the organization.
• Investor Compliance: Monitor and ensure compliance with investor guidelines.
• Management Culture: Work with managers to develop a robust management culture, complete with training and performance evaluations.
• Performance Management: Implement performance management systems across the organization.
• Employee Engagement: Lead initiatives like pulse surveys and training to enhance employee engagement.
• Special Projects: Take charge of special projects, setting objectives, timelines, and effectively managing resources.

Who You Are

• Bachelor's Degree in Human Resources, Sociology or a related field.
• Proven experience in People Operations, or similar roles.
• You have five or more years experience in a professional business environment.
• Demonstrated ability to take initiative and work independently.
• You have very strong organisational skills, and have some background in Operations or Business Analysis
• You love to accomplish something every day. You are intentional about how you spend your time.
• You are very proficient with productivity and efficiency tools, for example, Asana, Airtable, Zapier.
• You are very analytical. You have the ability to analyse given operational processes.
• You have great written and verbal communication skills.
• You are collaborative. You are willing to go outside of your "space" so the team can win.

What We Offer

• Competitive salary and benefits.
• Role in a high-growth, dynamic environment.
• Continuous learning and growth opportunities.
• Chance to shape the future of business communication for entrepreneurs in Africa.

Application Closing Date
Not Specified.