Floor Supervisor at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: Floor Supervisor

Location: Ikate, Lagos
Job Type: Full-Time

Job Description

• We are seeking an experienced Floor Supervisor to join our retail team. The ideal candidate will have a minimum of 3 years of experience in the retail industry, including previous roles as a floor supervisor and manager.
• This individual will be responsible for overseeing the day-to-day operations of our retail floor, ensuring exceptional customer service, and maximizing sales.
• Proficiency in Excel is a must for this position.

Job Functions / Responsibilities

• Supervise and coordinate the activities of retail staff on the sales floor.
• Ensure the retail floor is well-organized and visually appealing.
• Train, mentor, and coach sales associates to provide excellent customer service.
• Monitor and achieve sales targets, promoting upselling and cross-selling.
• Manage inventory and stock levels, and conduct regular stock checks.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Prepare and analyze sales and performance reports using Excel.
• Provide daily reports to the Store Manager on sales, inventory, and any notable issues.
• Collaborate with the store manager to develop and implement sales strategies.
• Maintain a clean and safe shopping environment.
• Ensure compliance with company policies and procedures.

Requirements / Qualifications

• Educational qualification of OND, HND, or B.Sc.
• Minimum of 3 years of retail experience, including roles as a floor supervisor and manager.
• Proficiency in Microsoft Excel is required.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced retail environment.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.

Benefits

• Competitive salary
• Health Maintenance Organization (HMO) coverage.
• Pension benefits.
• Opportunities for career advancement.
• Dynamic and collaborative work environment.

Application Closing Date
Not Specified.