IT Quality Assurance Manager at Baobab Microfinance Bank

Baobab Microfinance Bank is the leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of our clients offering them simple and easy to use financial services. Founded in 2005 as Microcred, today Baobab has over a million customers and 3,800 employees operating in Burkina Faso, China, Democratic Republic of Congo, Ivory Coast, Madagascar, Mali, Nigeria, etc

We are recruiting to fill the position below:

Job Title: IT Quality Assurance Manager

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Develop comprehensive QA strategies and methodologies.
• Provide regular updates on QA progress and metrics to stakeholders.
• Develop, update and ensure implementation of the quality assurance guidelines
• Prepare and maintain the testing plan according to the quality assurance guidelines
• Ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders
• Scheduling testing activities and providing budget forecasts
• Automate the testing processes and ensure continuous improvement over time
• Providing feedback to the development team
• Liaising with suppliers/partners, teams and team leaders when needed
• Be a key player in the solution delivery lifecycle process
• Implement test automation across all critical application
• Implement CI/CD tools across the QA lifecycle
• Ensure the effectiveness of the quality assurance guidelines
• Providing feedback to all stakeholders
• Conducting risk assessments in the testing phase
• Perform continuous testing and upgrades when required
• Creating and implementing new test strategies
• Take part in the first-line support in the post-go-live phase
• Deliver training sessions when applicable (prepare materials)

Team coordination:

• Coordinate the team
• Manage schedules and workloads of team members
• Plan training and support, implement process improvements when necessary
• Compile reports to track process efficiency, personnel performance and adherence to established service level targets.

Business Knowledge Management:

• Maintain and develop deep knowledge of CBS's products, parameters and processes and applications.
• Document software, features and processes when required
• Provide information about the products and processes in the bank.

Necessary Experience and Knowledge

• Minimum of B.Sc in Computer Science, Economics or related discipline with experience
• At least 6 years hands-on relevant professional experience in a similar role
• A strong understanding of testing principles, methodologies and tools used in Waterfall, Agile and V-model methodologies
• Proven track record in Testing Management experience working in an Agile/scrum context.
• Quality Assurance, Test Management, and Test Strategy skills
• Experience in Software Quality Assurance and Software Development methodologies
• Experience in leading a team of quality assurance testers
• Strong leadership and project management skills
• Good knowledge of business processes and/or Accounting
• Require effective prioritisation, time management, team spirit, and organisational abilities.
• Understanding structured test methods and processes
• Excellent grasp of test metrics, release process and test environment principles
• Understanding of common software failures and faults
• Manual and Automated Testing
• Preparing concise documentation
• Being articulate and communicating effectively
• Fluent English, both in writing and orally
• Relevant certifications (e.g., ISTQB, CSTE) and payment-related protocol knowledge (e.g., ISO 8583) are preferred.

Desired Experience and Knowledge:

• Prior working experience with a Core Banking System (CBS) or a software package
• Background in microfinance, banking, accounting and/or IT
• Awareness of Risk-based testing approach, use of automated testing tools is an asset
• Awareness of configuration management and change control processes is an asset
• Programming language & scripting experience.

Application Closing Date
25th October, 2023.