Associate Product Manager at PressOne Africa

PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.

We are recruiting to fill the position below:

Job Title: Associate Product Manager

Location: Lekki Phase I, Lagos
Job type: Full-time

Role Overview

• We're on the lookout for a User Experience & Engagement Specialist. This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships.
• If you're passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.

Key Responsibilities

• User Insights: Dive into data to understand customer behavior, preferences, and areas of improvement.
• Feedback Loop: Engage with users to collect feedback, turning these insights into actionable improvements.
• Enhance Onboarding: Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.
• User Engagement: Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.
• Collaboration: Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.

Who you are

• Bachelor's Degree in Marketing, Business, Sociology or a related field.
• Proven experience in user engagement, customer success, or similar roles.
• Proficiency in data analytics tools and CRM systems.
• Strong communication skills with a customer-first mindset.
• Demonstrated ability to take initiative and work independently.

What We Offer

• Competitive salary and benefits.
• Role in a high-growth, dynamic environment.
• Continuous learning and growth opportunities.
• Chance to shape the future of business communication for entrepreneurs in Africa.

Who we are, and What working with us is like:

• We've successfully launched a product that's gaining traction.
• Our journey is backed by some of the most respected investors in the ecosystem.
• Our team is extremely mission-driven and everyone works incredibly hard to push the mission forward.
• Our office is on Admiralty way, Lekki Phase 1, we've embraced a flexible hybrid work model, with team members collaborating in-person a couple of times a week.
• As we transition to our growth phase, we're all about intense collaboration and refinement. While it's not for the faint-hearted, it's perfect for those who prioritize lasting impact over short-term rewards. If you're driven by innovation, eager to dive deep into fundamentals, and want to contribute to something transformative, you'll fit right in with our team.

Application Closing Date
Not Specified.