Client Service Manager at 6th Sense Marketing & Communications Limited

6th Sense Marketing & Communications Limited is a dynamic and innovative marketing and communications agency. With a keen understanding of the ever-evolving landscape of marketing and branding, our agency specializes in delivering creative and strategic solutions to help clients achieve their business goals. We're dedicated to providing clients with insightful marketing strategies that tap into the "sixth sense" of consumer behavior, enhancing brand presence and driving success.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• As a Client Service Manager, you will play a pivotal role in our commitment to client satisfaction. You will oversee a team of dedicated client service professionals, guiding them to meet and exceed client expectations.
• You will be responsible for developing and maintaining client relationships, ensuring that their needs are met, and identifying opportunities for growth.

Key Responsibilities

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries, requests, and feedback.
• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Manage client expectations and address any issues or concerns in a timely and professional manner.
• Ensure client satisfaction and seek opportunities for account growth and upselling.
• Assist in the preparation of reports, presentations, and proposals for clients.
• Stay informed about industry trends and developments to provide valuable insights to clients.

Qualifications

• Bachelor's Degree in business, marketing, or a related field.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.

Application Closing Date
31st October, 2023.