Customer Service Representative at the Change Room

The Change-room was established in 2012 with a vision to produce quality human resource solutions. We plan to achieve this by partnering with our clients to provide highly specialized consulting services in the areas of human resources development and business management services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives for our esteemed insurance client.
• As a Customer Service Representative, you will play a vital role in providing excellent customer service, addressing inquiries, resolving issues, and assisting policyholders in a professional and efficient manner.
• Your primary responsibility is to ensure a positive and satisfying experience for our valued customers.

Key Responsibilities

• Customer Support: Provide prompt and courteous assistance to policyholders and potential customers via telephone, email, or in person.
• Policy Inquiries: Address customer inquiries regarding insurance policies, coverages, claims, and billing, providing clear and accurate information.
• Issue Resolution: Investigate and resolve customer issues and concerns, escalating more complex matters as needed.
• Policy Management: Process policy changes, updates, and cancellations as per established procedures.
• Documentation: Maintain detailed and accurate customer records and interactions in our database.
• Sales Support: Assist in policy renewals, cross-selling, and upselling additional coverage when opportunities arise.
• Compliance: Ensure adherence to industry regulations and company policies.
• Team Collaboration: Work collaboratively with colleagues to deliver a consistent and high-quality customer service experience.
• Continuous Learning: Stay updated on insurance products, industry trends, and company procedures through training and self-study.

Requirements

• High School Diploma or equivalent; college degree preferred.
• Must have at least 1 year experience
• Previous customer service experience in insurance or a related field is a plus.
• Strong communication and interpersonal skills to interact effectively with customers.
• Excellent problem-solving abilities and a proactive approach to resolving customer concerns.
• Proficiency in using computer systems and software, including customer relationship management (CRM) tools.
• Ability to adapt to changes in a fast-paced and dynamic work environment.
• Detail-oriented with strong organizational and time management skills.
• Professionalism, reliability, and a customer-centric attitude.
• Knowledge of insurance products and terminology is a significant advantage.
• Willingness to adhere to ethical standards, confidentiality, and regulatory compliance.

Application Closing Date
31st October, 2023.