Import Coordinator at ZIM Integrated Shipping Services Limited

ZIM Integrated Shipping Services Limited - In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach. ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

ZIM operates in select trades, where it has a competitive advantage and where it can provide superior service. In these trades, ZIM is a significant player with a sizable market share. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.

We are recruiting to fill the position below:

Jobn Title: Import Coordinator

Locations: Lagos
Department: Customer Service

Description

• Ensure procedural compliance and adequate validation of relevant documents, systems and details before processing Delivery Order.
• Ensure Delivery Orders and transmitted to the correct terminals and in a timely manner.
• Manage, trouble shoot and resolve transaction issues and exceptions in an effective and timely manner. Drive SLA compliance within your team and amongst internal stakeholders.
• Ensure adequate follow up of all issues as when due
• .Ensure compliance with company’s policy and procedures as well as compliance with the government policies and industry guidelines. 
• Manage relationships and correspondence internally and externally.
• Ensure seamless collaboration with other departments and locations internally, as well as key external stakeholders; inclusive of authorities and stakeholder groups
• Prepare reports as required.
• Maintain adequate records of transactions.
• Ensure that all virtual and physical information used on our processes are accurate, communicated to the right parties, and in a timely manner.
• Ensure proper archiving / storage of key information and documents. 
• Assist to drive e-commerce integration
• Assist with rollout of global, district and country change initiatives.
• Identify opportunities for improvement where feasible, and support the organization to implement improvements for sustainable impact
• Other tasks as assigned by Management

Requirements

• First Degree in in Maritime, Shipping, or related disciplines
• Between 3-5 years prior experience in similar capacity.
• Strong relationship management, analytical and problem-solving skills.
• Good command of written and spoken in English
• High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online