Concierge at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: Concierge

Location: Lagos
Reports to: Wellness Center Supervisor

Job Description

• This role is responsible for responsible for welcoming customers upon entrance and confirm reservations while maintaining the highest standards of customer service.

Summary of Responsibilities

• Greet clients and guests with a warm and friendly demeanor, ensuring a memorable first impression.
• Provide support to clients as they transition from one area of the center to another.
• Collect and relay client feedback and suggestions to the Wellness Center Supervisor to enhance the client experience.
• Collaborate with other team members to maintain a cohesive and supportive work environment.
• Other duties as assigned.

Key Result Area / Performance Goal

• Maintain a CSAT score of at least 95%

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• A minimum of 2 years post NYSC experience
• Experience in customer services in the hospitality/healthcare industry is an added advantage

Core Competencies:

• Excellent interpersonal and communication skills
• Customer Service Orientation
• Professional appearance and demeanor

Application Closing Date
Not Specified.