Dreams by DV8 Hotel is a luxury hotel located in premier city of Surulere Lagos. "To treat a stranger as one of our own" characterizes the hospitality one can expect from Dreams By DV8 Hotel.
We are recruiting to fill the position below:
Job Title: Customer Representative
Location: Surulere, Lagos
Employment Type: Full-time
Responsibilities
- Greet and welcome guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their payment
- Keep the front desk tidy and presentable at all times
- Answer all incoming calls and redirect them or keep messages
- Respond to clients' complaints in a timely and professional manner
- Keep good communication with management staff
- Receive letters and packages.
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
9th November, 2023.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/567659/customer-representative-at-dreams-by-dv8-hotel.html