Operations Officer at ENGIE Energy Access (EEA)

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

We are recruiting to fill the position below:

Job Title: Operations Officer

Requisition ID: 16278
Location: Abuja, Nigeria with national and business trips
Job Type: Full Time
Department: Mini Grids
Division:  Energy Access
Contract Type: Permanent
Business Unit:  GBU Flexible Gen & Retail
Reporting line: Technical & Operations Manager, Mini Grids

Job Purpose/Mission

• The Operations Officer will play a support role during the operational phase of developed mini-grids.
• He/she will be responsible for project documentation, preparation of reports during operation phase and provide desktop support for mini-grid operations.

Key Responsibilities, Deliverables and Activities
Operation & Maintenance Phase:

• Ensure proper functioning of mini-grids 24/7.
• Ensure all sites are properly monitored and are well maintained.
• Liaise with local operators in mini-grid sites to collate information on site for reporting.
• Follow up on procurements and ensure timely supply & delivery of materials to site for O&M.
• Follow quotes and invoicing in connection with the operations of the mini grids. 
• Provide support to local operators during periodic site maintenance.
• Provide support on the metering platform and the maintenance of smart meters.
• Provide support to local operators in solving technical issues with customers.
• Work with local operators to connect additional customers.
• Train Local Operators on O&M best practices and implementation while ensuring compliance with the HSSE (Health, Safety, Security and Environment) rules on site.
• Monitor mini-grid performance to identify opportunities for optimizing demand.
• Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints.
• Ensure that mobile payment, SMS communication to customers and the internet connection of the metering system are still functional.

Required Skills & Experience
The ideal candidate for this position will have the following competences:

• Educational Background – Electrical Engineering background.
• Previous Work Experience - Minimum of 1 year of experience working on projects is required.
• Computer Skills - Excellent command in office suites such as Microsoft Excel, Word, PowerPoint is required. Experience with Microsoft Project and AutoCAD is desirable.  
• Be passionate about innovation and technology.
• Be methodical and have an eye for detail.
• Be able to meet deadlines, get organized and carry out several tasks in parallel.
• Be able to work with minimal supervision and demonstrate a great sense of initiative and sense of prioritization.
• Have excellent written and oral communication skills in English.
• Commit to upholding high standards of integrity, professionalism, and confidentiality.
• Demonstrate humility, honesty, and flexibility.
• Ability and proven experience in thinking creatively, team play and interpersonal skills.
• Time management- ability to meet deadlines in construction & operation environment.
• Ability to produce timely and concise reports.
• Willingness to travel and work on site for a long duration of time.

Application Closing Date
Not Specified.