Customer Service Representative at George Houston Resources Limited

George Houston Resources Limited - Our client, a key player in Nigeria's ICT sector located in Ojuelegba, Lagos state, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ojuelegba, Lagos
Employment Type: Full-time
Industry: ICT

Job Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage in custom
• Manage large amounts of incoming phone calls
• Generate sales leads

Qualification and Requirements

• BSc / HND-related field from a recognized institution.
• 1-2years experience as a Customer Service Representative
• Outstanding communication and interpersonal abilities
• Age:30 years below
• Must reside in and around Ojuelegba and Its environ

Salary
N60,000 plus commission.

Application Closing Date
30th October, 2023.