Human Resources (HR) - Crewing Officer at a Marine Logistics and Supply Servicing Company - Myrtle Management Consultants Limited

Myrtle Management Consultants Limited - Our client is the CEO of a Marine Logistics and Supply servicing company. For over 20 years they have carried on the Oil and Gas business in the West African Oil and Gas/ Maritime Industry. Today, they are a renowned marine-support service provider, specializing in providing security/surveillance vessels.

They are recruiting an experienced and competent individual to fill the position below:

Job Title: Human Resources (HR) - Crewing Officer

Location: Port Harcourt, Rivers
Employment Type: Full time

Job Description

• Our client is seeking to hire a HR - Crewing Officer to provide support services in Human Resources/Crewing functions such as Recruitment, Manpower Planning, Updating and Maintaining Employee Records, assisting with Payroll processes, and ensuring that the vessels are adequately manned with qualified seafarers.
• To ensure that the company has the right mix of talent that is effectively deployed, managed, rewarded, and engaged in a cost-effective and sustainable manner.
• Ensure that crew are selected carefully based on high standards with their certificates in place and efficiently administer the crewing function, contributing significantly to building the SSL business.
• To provide high internal and external customer service and always maintain a customer-focused approach.
• To treat all information acquired through the employment, formally and informally, in strict confidence.
• Strict rules and protocols define employees’ access to the company’s databases and the use of the information contained.
• Breach of these rules and protocols will be subject to disciplinary investigation.
• There are internal procedures for employees to raise matters of concern regarding such issues as bad practice or mismanagement.

Job Duties & Responsibilities
The HR & Crewing Officer is required to:

• Assist the HR/ Crewing Coordinator with all crewing processes and procedures.
• Support the HR/Crewing Coordinator to handle monthly crew mobilization and rotation for all vessels.
• Handle crew logistics and accommodation and pre-inform crew onboarding date/ location monthly.
• Support the HR/ Crewing Coordinator with monthly interfacing with the manning agent.
• Upload crew documents biannually on the crewing portal based on the charterer’s requirements.
• Liaise with the issuing authorities to verify and authenticate crew certificates and licenses.
• Regularly update the seafarers’ pool with qualified seafarers, which can be drawn from to man vessels in the SSL fleet.
• Support the coordination of staff Offshore Safety Permit card renewal yearly.
• Update crew database quarterly and in accordance with client’s requirements.
• Handle all administrative tasks related to the biannual appraisal exercise for all staff.
• Support the prompt processing of payroll monthly.
• Liaise with the HMO/ Medical retainership for staff upon request.
• Assist in conducting recruitment, selection, placement, and onboarding when assigned.
• Conduct exit interviews for junior personnel.
• Work with the HR/Crewing Coordinator to keep a record of and process staff leave requests and approval.
• Involved in handling staff complaints/ grievances and escalating to management when required.
• Assist in renewing Organisational statutory certificates (PENCOM, GROUP LIFE, NSITF, ITF, etc.) and Vessel certificates yearly.
• Draft internal and external memos and letters when required to do so.
• Involved in community relations interface.
• Be responsible for your health and safety and that of others affected by your actions at work.
• Other duties as assigned by Executive Management.

Key Performance Indicators

• Compliance and conformance with S.M.A.R.T objectives as set in the performance appraisal sheet 
• Regulatory compliance
• HR service delivery
• High Staff Retention Rate (Crew and Shore base)
• Effectiveness of operational strategies deployed.
• Cost Savings
• Internal customer satisfaction levels
• 100% compliance with all company's QHSE policies and standards.

Job Requirements

• University Degree in Business Administration, Public Administration, Public Relations, and communication or other related/relevant area. A Master’s degree is an added advantage.
• Relevant professional qualifications such as CIPM, CIPD, SHRM, or HRCI certifications will be advantageous.
• A Professional Diploma in Crew Management is desired.
• 2 – 3 years cognate work experience in HR practice and Crewing in a reputable Marine and/or structured business environment.
• Ability to listen, negotiate, influence all categories of people, and act calmly and reasonably even under pressure.
• Excellent communication skills.

Knowledge, Skills and Attributes Required:

• Knowledge of the HR value chain (end-to-end)
• Knowledge of relevant Marine labor legislations (MLC 2010, MIMASA requirements, etc.)
• Crew Management
• Recruitment and Employee Engagement
• HRIS
• Effective Communication skills
• Document & Records Management
• Business report writing
• Effective planning and organizational skills
• Crisis Management
• Should be able to use initiative and work effectively with minimal supervision.
• Ability to manage relationships with seafarers effectively.

Application Closing Date
30th November, 2023.