Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Title: Call Agent Officer / Virtual Assistant (Remote)
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
A recruitment agency is looking to hire a call agent/virtual assistant to work fully remotely
- Support all internal and external HR-related inquiries or requests.
- Make company calls daily to clients and candidates
- Serve as point of contact with benefit vendors and administrators.
- Maintain calendars of the HR management team.
- Schedule meetings, interviews, HR events and maintain agendas.
- Produce and submit reports on general HR activity.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Adhering to all company policies and procedures.
Requirements
- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Application Closing Date
14th November, 2023.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/570737/call-agent-officer-virtual-assistant-remotely-at-p.html