Operations Manager / Customer Success at Limehousebars

Limehousebars is a mobile cocktail bar that provides cocktails for all events, from weddings and corporate parties to festivals.

We are recruiting to fill the position below:

Job Title: Operations Manager / Customer Success

Location: Ikoyi, Lagos
Employment Type: Full-time

About the role

• We are seeking a motivated and customer-focused Operations Manager to join our team on a full-time basis. Ideally based on the island, this individual will play a crucial role in managing both deliveries and events, ensuring seamless logistics and providing outstanding customer service.
• The successful candidate will be responsible for overseeing the operational aspects of Limehousebars and ensuring a positive customer experience.

Role Responsibilities

• Work closely with the bartending and delivery teams to streamline event processes.
• Oversee and coordinate the logistics of events, ensuring smooth setup, operation, and breakdown.
• Respond promptly and professionally to customer inquiries via various communication channels.
• Provide accurate and timely resolutions to customer issues, demonstrating empathy and understanding.
• Handle order-related inquiries and provide customers with updates on delivery status.
• Ensure timely and accurate tracking of deliveries, addressing any issues that may arise.
• Assist customers with product information, pricing, and recommendations.
• Troubleshoot and resolve customer issues with a focus on maintaining customer satisfaction.
• Collaborate with the bartending and other teams to ensure alignment on event details and customer expectations.
• Communicate effectively with internal teams to address and resolve customer concerns.

Requirements & Experience

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 year work experience.
• Proven experience in operations management and customer service roles.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A residence on the island or a proximity to the island is preferred.

Benefits

• Paid Role

Application Closing Date
17th November, 2023.