Technical Support Engineer - ERP at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer - ERP

Job ID: 2021-5051
Location: Victoria Island, Lagos
Category: Technical Support
Position Type: Full-Time

Responsibilities
This role will:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Diagnose and resolve technical issues in Microsoft Dynamics ERP
• Research questions using available information resources and advise customers on appropriate action
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• To use professional business language when communicating verbally or in written with the customers.
• Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks

Qualifications

• Fluency in English (written and spoken)
• Time Management and multitasking
• Superior researching, problem-solving and troubleshooting skills
• Excellent customer service skills (customer centric)
• Adaptability to work independently and as part of a team, bringing in experts when needed
• Passion for technology
• Self-learner, striving for continuous development
• Technical / Analytical thinking
• Basic computer usage skills
• Ability to work in dynamic environment and adapt to changes
• Ability to work under pressure.

Nice-to-Have Skills / Competencies:

• Microsoft Dynamics ERP
• SQL Server
• Exchange
• SharePoint
• Azure
• IIS
• Active Directory
• Windows Server 2012 R2

Application Closing Date
4th December, 2023.