Customer Service Representative at Uncle Stan's Foods (Small Chops)

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• Help customers with complaints and questions
• Give customers information about products and services
• Take orders, and process returns.
• Manage incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
• communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure
• resolution
• Keep records of customer interactions,
• Follow communication procedures, guidelines and policies
• Any other duty assigned.

Application Closing Date
4th December, 2023.