Customer Service Officer (Hausa) at BeeBee Jump International Limited

Beebeejump is a Renewable Energy company specializing in providing efficient and affordable electricity at different scales. We meet the electricity needs of households and all strata of businesses through our Pay-as-you-go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (Hausa)

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for smart and active Hausa-speaking customer service agents to join our team. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues. Candidates must live close to Ojodu, Berger(Ogba, Ojodu, Berger, Agege, Ikeja)

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum of OND, HND, B.Sc in Mass Communication or any related course
• At least 1 year of relevant work experience
• Must be very fluent in speaking the Hausa language
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs.

Salary
N50,000 - N60,000 / month.

Application Closing Date
30th November, 2023.