Restaurant Outlet Operations Manager at Allen Professional Services

Allen Professional Services - Our client, an international quick services restaurant opening outlets in the South East, Nigeria, is recruiting to fill the position below:

Job Title: Restaurant Outlet Operations Manager

Location: Owerri, Imo
Employment Type: Full-time

Description

• The Restaurant Outlet Operations Manager oversees the day-to-day operation of a unit restaurant outlet. He supervises the outlet workers to ensure that the outlet operations run in line with the company’s guidelines and processes. He ensures that the sales and customer service targets of the outlet are consistently achieved.
• He ensures that the outlet operates within company’s policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedbacks and recommend necessary outlet operational changes.
• Schedule orientations and job trainings to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of five (5) years relevant work experience in a restaurant or food services organization.
• Experience in a known quick services restaurant brand will be an added advantage
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

Application Closing Date
27th November, 2023.