Chef Eros & Co is a certified food brand that is fully integrated in cooking, baking, mixology, shopping and catering through subsidiaries that bear the needs of their target audience in mind. We are a true touch of Nigerian Luxury.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Responsibilities
He/She must have:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
He/She must have:
- Problem-Solving Skills
- Clear Communication
- Friendly Attitude
- Empathy
- Business Acumen
- Product/Service Knowledge
- Product/Service Knowledge
- Strong Time Management.
- Ability to work under pressure.
- Effective use of polite phrase and know how to seal order.
Salary
N50,000 - N60,000 / month.
Application Closing Date
20th December, 2023.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/573874/customer-service-representative-at-chef-eros-co.html