Patient Liaison Officer at South Shore Women's and Children's Hospital

South Shore Women’s and Children’s Hospital is a specialist health care facility located in Lagos, Nigeria at 6b Goriola street, off Adeola Odeku Street VI. The hospital is dedicated to the provision of exceptional patient centred medical care to our clients, based on current international best practices. Our team consists of professionals who have been well trained in South Shore’s culture of excellence, efficiency, and empathy, to ensure that every patient receives safe, seamless care within our warm and friendly environment. We are also a referral centre for minimally invasive gynaecological surgeries, and we have performed over one thousand endoscopic surgeries in the last five years, with no recorded mortalities.

We provide Paedriatric services, Paedriatric surgery, Obstetrics and General Gynaecology – comprehensive antenatal and postnatal care, management of high risk pregnancies, primary and secondary treatment of infertility, management of uterine fibroids, urogynaecology, cancer screening, well woman checks, and breast care. We also offer endoscopic procedures like colposcopy, diagnostic hysteroscopy, polyps, hysteroscopic treatment of fibroids, intrauterine adhesions, laparoscopic treatment of fibroids, endometriosis, ovarian cysts, adhesions, ectopic pregnancies, laparoscopic tubal amongst others

We are recruiting to fill the position below:

Job Title: Patient Liaison Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Chief Operating Officer

Duties & Responsibilities

• Greet patients/visitors when they arrive, answer questions, and provide assistance when necessary.
• Ensure all electronic forms and paperwork to patients are checked to ensure that required fields are completed properly.
• Maintain records of patient interactions and complaints for review and analysis.
• Attend and respond to patient's needs promptly and professionally.
• Answer incoming calls and deal with inquiries.
• Ensure patient privacy and confidentiality.
• Ensure the ward reception area and children’s play area are well maintained and clean.
• Accompany and assist patients to their rooms when admitted.
• Ensure that meals are well served to patients and at the right time.
• Regularly check assigned areas (playroom, admission rooms and reception area).
• Investigate and deal with patients’ complaints and escalate to the appropriate department where necessary.
• Examine rooms and reception to determine need for repairs or replacement and make recommendations to management.
• Communicating a patient’s requests to doctors, nurses, and the other medical professionals who will care for them.
• Conduct quality checks to ensure rooms meet the required standard before a patient is admitted.
• Follow up with patient after procedure to track patient's progress and ensure overall patient's satisfaction.
• To inform the clinicians or quality assurance of any questions or complaints from patients
• Create weekly reports and statistics to the management.
• Complete other clerical duties as assigned.

Requirements
Minimum Education Qualifications:

• B.Sc or HND

Required Experience:

• 2-3 years cognate experience
• Experience in hospitality/ hotels is an added advantage

Application Closing Date
9th December, 2023.