Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the position below:
Job Title: Specialist, Process Design & Implementation
Location: Lagos
Job Summary
- Implement the standardization of processes through the use of best in class business process modelling frameworks
- Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience
- Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management
- Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence
- Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes
- Design and recommend programs for continuous process knowledge awareness to improve quality across the organisation
- Champion continuous application of standard systems and tools in managing processes
- Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements
Principal Functions
- Execute process identification to deployment schedule and coordinate its methodical operation.
- Facilitate the adherence of process standardization across the organization to achieve conformity
- Support systematic identification of process maturity status to continually improve process efficiency
- Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective
- Facilitation of projects /programs key processes and make recommendations to the Project owner
- Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective
- Facilitate various quality team within theorganization to achieve the one team one mission goal
- Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects
- Support the implementation of identified process improvement initiatives
- Support collation of risk, audit and allbusiness report and prioritize implementation of recommendations
- Support in Measurement and analysis ofprocess awareness level through periodic reports based on documented assessmentthus identifying acceptable method of process deployment
- Support in executing Quality Management performance improvement processes
- Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers
- Support in designing and implement various process knowledge management programmes in line with industry best standard
- Implement the continual improvement oforganization business process management structure to achieve operationalexcellence enhancement of productivity.
- Facilitate the implementation of ServiceLevel management framework for the purpose of maximizing vendor relationshipmanagement
- Support improving teams deliverablesthrough coaching and training initiatives
- Recommend programs for the continuous development of quality teams to enhance productivity.
- Execute Identification, analysis and documentation of solution requirements to create a business requirements document
- Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective
Educational Requirements
- Bachelor's degree.
- Post-graduate degree, MA/MBA/MSc will be an added advantage.
Experience, Skills & Competencies
- Three (3) to Five (5) years post NYSC work experience
- Cross-cultural understanding
- Customer Focus and complaints handling skills
- Networking & relationship building
- Communication
- Flexibility and adaptability
- Drive forachievement/results
- Problem Solving
- Work Discipline
- Planning & Organising skills
- Team Leading Influencing
- Knowledge of Telecommunications Process Standards
- Industry awareness & business acumen
- Working knowledge of process modelling tools
- Document management
- Building & presenting business cases
- Team building
- Workshop skills
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online