At House of Pristine, we are committed to pairing our clients with the best of candidates being rest assured that our consultants are knowledgeable and experienced professionals, who are dedicated to understanding and fulfilling your personal needs as we meet your lifestyle and business interests.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Abuja
Employment Type: Full-time
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of the industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements and Skills
- BSc Degree in Business Administration or related field
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Salary Range
N100,000 - N150,000 / month.
Application Closing Date
29th December, 2023.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/576045/customer-service-manager-at-house-of-pristine.html