Customer Service Personnel at House of Pristine

At House of Pristine, we are committed to pairing our clients with the best of candidates being rest assured that our consultants are knowledgeable and experienced professionals, who are dedicated to understanding and fulfilling your personal needs as we meet your lifestyle and business interests.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel

Location: Abuja
Employment Type: Full-time

Responsibilities

• Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• High School Diploma
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary Range
N100,000 - N150,000 / month.

Application Closing Date
29th December, 2023.