Chief Operating Officer (COO) at an Innovative Digital Banking Platform

An innovative digital banking platform that combines cutting-edge technology with a deep understanding of the unbanked needs, providing them with convenient and inclusive financial solutions.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer (COO)

Location: Lagos

Job Overview

• As the Chief Operating Officer (COO), you will be a key member of the executive team, responsible for overseeing and optimizing the day-to-day operations of the organization.
• This role requires strategic vision, operational expertise, and strong leadership to drive efficiency, innovation, and sustainable growth.

Key Responsibilities

• Provide strategic leadership and vision to all operational functions within the organization.
• Oversee the development and execution of operational policies and procedures.
• Collaborate with other members of the executive team to align operational strategies with overall business goals.
• Foster a culture of collaboration and communication across departments.
• Optimize resource allocation to ensure the effective and efficient use of personnel, technology, and financial resources.
• Work closely with department heads to allocate resources according to organizational priorities.
• Implement performance metrics and key performance indicators (KPIs) to measure and improve operational efficiency.
• Regularly review and assess operational performance against established benchmarks.
• Identify and mitigate operational risks that may impact the organization's ability to meet its objectives.
• Develop and implement risk management strategies.
• Contribute to the development and execution of the organization's strategic plan.
• Provide insights and recommendations for operational enhancements to support long-term goals.
• Establish and maintain quality assurance processes to ensure products or services meet or exceed customer expectations.
• Implement continuous improvement initiatives based on feedback and industry best practices.
• Stay abreast of industry trends and emerging technologies to drive innovation within the organization.
• Evaluate and implement technology solutions to enhance operational efficiency.
• Work closely with the Chief Financial Officer (CFO) to develop and manage budgets related to operational functions.
• Ensure fiscal responsibility and adherence to financial objectives.
• Collaborate with other members of the executive team to make informed strategic decisions.
• Represent the organization to external stakeholders, partners, and investors as needed.

Qualifications and Skills

• Master's Degree in Business Administration, Operations Management, or a related field.
• 5 - 10 years relevant work experience.
• Proven experience in executive leadership roles, preferably as a COO or in a senior operations management position.
• Strong strategic thinking and analytical skills.
• Exceptional leadership and interpersonal abilities.
• Excellent communication and negotiation skills.
• Demonstrated success in optimizing operational processes and driving organizational growth.

Working Conditions

• This position may require occasional travel.
• Flexibility in work hours to accommodate business needs.

Application Closing Date
15th December, 2023.