Merchant Onboarding and Integration Associate at Subbs

Subbs is a financial technology platform that helps small and medium-sized businesses (SMEs) in Africa grow and retain customers by simplifying user engagement and transactions. Our platform is specifically designed for SMEs in Africa, and it is easy to use, affordable, and accessible to businesses of all sizes. We simplify sales for every SME in Africa.

We are recruiting to fill the position below:

Job Title: Merchant Onboarding and Integration Associate

Location: Lagos
Employment Type: Full-time

Job Purpose

• The Merchant Onboarding and Integrations intern is responsible for onboarding merchants integrating with Subbs.io.
• He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.
• He/she will also be required to work with other teams in escalations.

Job Responsibilities

• Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements
• Work with the Compliance/Technical support team in activation of Merchant’s accounts.
• Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets.
• Monitor Support Channels (Whatsapp, Zendesk, E-mails, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner
• Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary services or API required by the merchant or for Merchant’s Integration.
• Follow up with Merchants (Bi-weekly-Semi) to check in on their service - deliver quality/assurance, Integration and provide assistance/support where necessary.
• Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution.
• Help Merchants know, understand fees & where need be help with custom configurations and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.
• Handling other responsibilities as assigned i.e. Whitelisting IP addresses or Automated settlement request/or/& Approval of change of Settlement Account Requests by Merchants etc.
• Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.

Requirements & Qualifications

• Bachelor's Degree
• 2+ years preferably.
• Experience type - Customer support officer or Application support personnel.
• Driven and result oriented
• Ability to Multitask.
• Analytical and data driven
• Empathy and Excellent communication skills
• Outstanding organizational skills.

Salary
N20,000 - N30,000 Monthly.

Application Closing Date
7th December, 2023.