Customer Service Representative at Leadclimax Careers

Leadclimax Careers breach the gap between employees and employers by providing quality human resource services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Mainland, Lagos
Employment Type: Full-time

Description 

• We are looking to hire a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face.

Responsibilities
Customer Service Responsibilities list:

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements and skills

• Minimum of HND / BSc in relevant fields.
• Customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N120,000 per month.

Application Closing Date
4th January, 2024.