Front Office Agent at Protea Hotel By Marriot Lagos Kuramo Waters

Protea Hotel By Marriot Lagos Kuramo Waters - Experience beautiful beachfront views from our Hotel situated along the Kuramo Beach, this serene getaway is ideal for business or leisure guests alike. With state-of-the-art guest rooms and amenities, we ensure a getaway that keeps you in touch with the world while providing a relaxing holiday. We have 60 luxury rooms which come standard with in-room tea/coffee making facilities and turn down packages.

We are recruiting to fill the position below:

Job Title: Front Office Agent

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-selladditional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Degree in Hotel Management is a plus
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera, etc.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills.

Application Closing Date
10th December, 2023.