Customer Service Representative at Soupah Kitchen & Co.

Soupah Kitchen & Co. - With expertise dated back to 2011, Soupah Kitchen & Co. invests years of know-how, tech system, modern farm, robust supply chain and kitchen network to put foodpreneurs on an accelerated growth path.

We are offering a complete solution of an ecosystem of brands that works together to unlock value and enable technology to be able to deliver foods and essentials in a very efficient manner. From prime spots to hidden shops, we power local food restaurants with both ordering technology and food infrastructure to usher a new era of prosperity.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full Time

Responsibilities

• Responding promptly to customer inquiries via phone, email, and live chat
• Resolving customer complaints and issues in a professional and efficient manner
• Providing accurate information about our products and services to customers
• Processing orders, returns, and exchanges, ensuring timely and accurate resolution
• Maintaining customer records and updating relevant information in our database
• Collaborating with other departments to address customer concerns and provide appropriate solutions
• Striving to achieve customer service targets and goals set by the company

Requirements

• Proven experience in a customer service role or similar position
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using customer service software, databases, and tools
• Friendly and professional demeanor with a customer-oriented approach
• Flexibility to work in shifts, including weekends and holidays

Application Closing Date
Not Specified.