Front Desk Customer Service Officer at Gosslink Engineering Limited

Gosslink Engineering Limited is an electrical engineering company situated in Lagos, Nigeria. Our services cut across providing services around high and medium voltage electrical services to our clients. We also provide electrical system services solution for power distribution installation.

We are recruiting to fill the position below:

Job Title: Front Desk Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• Ensure maintenance of proper office protocol in receiving visitors and guests.
• Provide effective reception management with first class customer service at all times.
• Ensure prompt payment of all utility bills at all the company locations to avert service failure.
• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
• Handle all incoming calls and mails and route them appropriately.
• Selling of cards to generate token for electricity via POS.
• Sending of payment advice to customers for payment
• Resolving of all customers complains on the meters installed
• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
• Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
• Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.

Application Closing Date
Not Specified.