User Experience Researcher at Reliance Health

Reliance Health is a leading healthcare provider committed to delivering accessible and innovative healthcare solutions to our customers. We are seeking a talented and creative Conversation Designer to join our dynamic team and contribute to enhancing the customer experience through the optimization of self-service and bot automation.

We are recruiting to fill the position below:

Job Title: User Experience Researcher

Location: Lagos (Remote)
Job type: Full-time
Department: Product and Design

Position Overview

• We are seeking a User Experience Researcher with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively.
• The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer.

Your Responsibilities

• Driving a user-driven product roadmap, providing valuable insight into complex problems across our products!
• Designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting
• Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
• Working closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy
• Helping to develop and maintain UX/UI testing standards and guidelines for methodology usage, testing materials, test planning, recruiting and test preparation
• Promoting user-centered design principles and best practices across the organization

Requirements

• Minimum 4 years of experience as a user experience researcher.
• Tertiary Education from a recognized institution, ideally in design or a similar field.
• Passionate about building a world-class product and service that makes healthcare work for everyone
• Must have led research before in a multidisciplinary team with the ability to contextualize and prioritize insights for the team
• Experience managing, executing and analyzing usability test sessions or focus group sessions is required
• Experience of working in an agile development environment is required
• Experience in analyzing both quantitative and/or qualitative research methods is required
• Ability to run usability testing across both mobile and desktop platforms.
• Understanding of user interface/user interaction design principles is a must
• Good presentation skills for delivering insights in various formats
• Must be proactive, adaptable and resilient with a positive mindset.
• Experience influencing user needs to senior stakeholders
• Excellent communication skills for cross-functional collaboration

Benefits

• Competitive salary and benefits package.
• Premium health insurance package
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

Application Closing Date
Not Specified.