Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for qualified candidates for our client, a leading automobile company, to fill the position below:
Job Title: Service Advisor
Ref: 480
Location: Lagos
Category: Production, maintenance, Quality control/ assurance (Lagos)
Sector: Automobile Industry
Responsibilities
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualification and Experience
- Relevant Qualification in the Social Sciences or Humanities field.
- Having complete knowledge of automobile service industry.
- Minimum of 4 years experience with a reputable auto Dealership.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidate should:
Click here to apply online