Head of Communications at Hugo Technologies

Hugo aims to shape the Future-of-Work by repositioning Africa as a “top of mind” offshore talent destination. Headquartered in Chicago, and a fully bootstrapped and profitable venture, Hugo is a remote-first company with operations and impact spanning across Lagos, Dakar and Nairobi. Hugo aims to rewrite the narrative of traditional outsourcing by building and nurturing remote teams, creating outcomes that embody true inclusivity for some of the world’s largest tech and media companies. We specialize in digital and AI operations, omnichannel customer support, and trust and safety solutions.

We are recruiting to fill the position below:

Job Title: Head of Communications

Location: Lagos

Role Overview

• Hugo is seeking a Communications leader to conceptualize, develop and manage its internal communications strategy, in a remote-first environment that is rapidly scaling across Africa.
• The ideal candidate would be well-versed with global best practices on deploying and customizing communications methodologies, while possessing strong communication skills (both writing and editing), and be adept at carrying along a diverse set of audiences. We expect them to be strongly passionate about effective communications and how it can help Hugo in its “People is Product” value proposition.
• They would be able to put on both a strategic hat as well as getting their hands dirty, collaborating with leadership and internal stakeholders and have stellar organizational skills to manage multiple projects.
• Other valued qualities include attention to detail, an agile approach to project management, prioritization skills, and a willingness to take risks and think creatively.
• Their ambition should match Hugo’s vision on ensuring our communication practices are on par with global standards.

Key Responsibilities

• Develop and implement Hugo's internal communications strategy to align with business goals and enhance internal audience engagement.
• Establish diverse communication channels to build effective two-way communication across a diverse set of stakeholders, within the community as well as the wider organization.
• Offer thought partnership and guidance to leadership and internal stakeholders.
• Develop and support employee engagement routines within brand guidelines, while also providing proactive/reactive messaging that optimizes stakeholder buy-in on company initiatives. Examples would include celebrating key company milestones and employee success stories on social media channels.
• Appreciate the nuances of a remote-first audience in Africa to customize effective and relevant communication strategies, with deliberate intent on crafting the right message across topics such as company strategy, priorities and key announcements.
• Ensure analysis and metrics are incorporated to measure the ongoing impact of communication initiatives and channels.

Minimum Qualifications

• Bachelor's Degree in Communications, Social Science or Art related field.
• 7+ years of proven experience in leading the communications program for a large organization
• Strong understanding of current trends and best practices in internal communication methodologies.
• A strong desire to produce excellent work leveraging their written and oral communications skills.
• Ability to drive consensus and conviction across a diverse set of stakeholders, including executive leadership.
• Ability to communicate complex concepts to diverse audiences in a clear and concise manner.
• Ability to plan, work calmly and maintain good judgment and execute on multiple projects simultaneously in an organized manner.

Preferred Qualifications:

• Professional designation in Marketing/Communications.
• Experience in public relations, journalism, branding and campaign management will be an advantage.
• Experience in the technology industry, especially in an environment prone to rapid scaling and evolution would be a plus.
• Experience leading internal communications across a globally distributed remote workforce.
• Knowledge of communication engagement metrics, analytics and measurement techniques.

Application Closing Date
24th February, 2024.