Business Operations Director (Remote) at Hugo Technologies

Hugo is a Future-of-Work company headquartered in Chicago, with operations and impact across Lagos, Dakar and Nairobi. We transcend the boundaries of traditional outsourcing by building and nurturing remote teams, to create outcomes that embody true inclusivity for some of the world’s largest tech and media companies. We specialize in digital and AI operations, omnichannel customer support, and trust and safety solutions.

We are recruiting to fill the position below:

Job Title: Business Operations Director

Location: Remote
Employment Type: Full-time

Role Overview

• The Business Operations Team is at the forefront of shaping global operational excellence at Hugo. As a leader in this team, you will report directly to the COO, and play a critical role in the build-out, standardization, and laying the groundwork for automating key operational processes across all our lines of business and geographic sites.
• You will lead the charge on analyses and strategic projects that enable Hugo to scale rapidly and create impact.
• You will work with cross-functional teams to understand opportunities for optimization, create scalable solutions, and drive implementation.
• To succeed in this role, you must be process-obsessed, detail-oriented and analytical, able to switch between strategic and tactical and communicate persuasively to lead change.

Key Responsibilities

• Process design and optimization: Map out key business processes end-to-end, identify opportunities to streamline and automate. Implement systems to enable rapid scalability and alignment with the strategic needs of the business.
• Analyses and problem-solving: Define operational metrics and provide recommendations for continuous improvement. Creatively solve for bottlenecks and risks to day-to-day operations.
• Project and change management: Coordinate and partner with multiple stakeholders to ensure on-time project delivery. Design and execute strategy and communications to maximize adoption.
• Performance and compliance tracking: Outline success requirements, monitor progress, and build scorecards for new projects. Audit process adherence and escalate issues.

Qualifications

• A Bachelor's Degree, preferably in STEM
• 3 - 4 years of experience in
• A top-tier management consulting firm (with projects in operations / implementation)
• Product operations in Big Tech / large startups
• Process design and PM in a Fortune 500
• Exposure to design-thinking, process-mapping, and deriving actionable insights from data/findings
• Track record of ruthless prioritization, multitasking, implementing systems and managing change
• Excellent structured communication skills

An advantage to have:

• An MBA or equivalent
• Startup experience, building from the ground up
• Having guided product teams on build and launch
• Work history in emerging markets.

Application Closing Date
24th February, 2024.