Stresert Services Limited - Our client is a travel and tour organization. Due to growth, they require the service of qualified a candidate who will be in charge of the overall Operations and the general growth of the business, to fill the position below:
Location: Lagos, Nigeria
Reports To: MD/CEO
Operational Duties
Marketing Duties:
- Overall management of the Agency.
- Supervise the daily activities of all Companies.
- Design operational master plan for the company.
- Drive the company’s marketing policy.
- Ensure high marketing standards.
- Sign-on of new customers to the company.
- Drive growth of clientele base.
- Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us.
- Contribute towards ensuring company’s budget for actualization and realization for the year.
- Management of existing clients: 100% customer retention and improved turnaround/response time.
- Prompt resolution of customer issues and complaints.
- Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
- Ensure actualization of business targets.
- Ensure high standard of customer experience always.
- Develop strategies to achieve visibility for the Company.
- Drives business expansion of the company.
- Ensure the profitability of the company.
- Attending Agency’s meetings and appointments.
- Generating enough income to defray all Agencies’ expenses.
- Recruiting prospective customers for the Agency.
- Recruiting the best hands for the Agency.
- Prepares Weekly and Monthly Marketing Call Plan.
- Weekly and Monthly Sales Report.
- Daily Activity Report.
- Monthly Operations & Marketing Report.
- Preparation of Monthly Performance Report (MPR) for management.
Financial Duties:
- Responsible for receiving and processing all invoices, expenses forms and payment requests.
- Establish financial controls.
- Handle the accounts of the organization.
- Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies.
- Prepare Annual budgets.
- Implementation of the budgets.
- Prepare monthly statements comprised of incomes and expenses and ensure standardization.
- Prepare other statements of accounts.
- Handle tax matters.
- Prepare request for bank statements.
- Assist with processing transactions for petty cash access and retirement.
- Generate reports for use by management, which include the weekly management reports.
- Update of Assets Register.
- Keeping Agency’s records and accounting.
- Providing support for the external Auditors in the auditing of the Company’s periodic Accounts and Reports.
- Monthly reconciliation of bank transactions and proving the accuracy & correctness of bank charges.
- Provide list of withdrawals from bank on daily basis.
- Monitor and ensure prompt invoicing of executed jobs.
- Liaise with Bank account officers to ensure smooth operations with the banks.
- Follow up on loan repayments to avoid default.
- Provide detailed report on each job’s profitability and key customer profitability monthly.
Maintenance
- Facilities/ equipment management.
- Proper filing and documentation.
- Maintain data base.
Education & Experience Requirements
- Must be a graduate with background in Social Sciences or Secretarial studies. (B.Sc/HND/)
- Must have 4- 5 years cognate experience in a reputable travel and tour organization.
Application Closing Date
10th June, 2015.
Method of Application
Qualified and interested candidates should please forward their CV's to:
[email protected] using 'AGENCY' as subject of mail.
Note:
- Wrong applications will not be opened.
- Only qualified candidates will be contacted.