Customer Service Intern at Vitalvida

Vitalvida provides you with an excellent eCommerce experience as our client's satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Yaba office, Lagos.
• As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
• This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

• Manage a high volume of incoming and outgoing calls to sell hair care products.
• Explain product benefits, features, and history to customers.
• Influence potential customers to make a purchase through prepared sales talks.
• Deal with and resolve customer complaints in a professional manner.
• Handle customer orders, provide solutions, and upsell other products within specified time limits.
• Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
• Respond to customer inquiries via calls, email, live chat, and social media platforms.
• Meet daily metrics with speed, accuracy, and a positive attitude.

Requirements

• Minimum qualification: SSCE.
• 0 - 1 year relevant work experience.
• No experience needed; training will be provided.
• Ability to counter customer objections.
• Ability to upsell and cross-sell products.
• Experience with eCommerce customer service is a plus.
• Independent, self-motivated, and organized.
• Articulate with the ability to quickly develop rapport with customers over the phone.
• Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
• Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Key Skills:

• Exceptional verbal communication skills.
• Convincing demeanor.
• Outstanding organizational skills and attention to detail.
• Self-starter attitude with a goal-driven approach.
• Proficiency in using digital communication tools and software.
• Previous experience in sales or customer service is a plus.

What We Offer

• Salary: N50,000 Monthly + Commission
• Comprehensive two-week training program with a stipend for successful completion.
• Competitive salary plus commission for every closed order.
• Career advancement opportunities for top performers.
• Supportive and collaborative working atmosphere.

Application Closing Date
Not Specified.