Customer Service Representative at Sansvid-M. International

Established in 2009, Sansvid M. International has partnered with international organizations and institutions to add value to many professionals, develop effective project teams that will tailor and deliver quality solutions that bring about the desired change in an organization. With our team of standard professionals and consultants who are effective personnels and experienced in various sectors of the economy, we deliver training, management and consulting services. The training and consulting solutions of Sansvid M. International enables clients to take a practical value-added approach to project,risk and fund management

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
20th January, 2024.