Customer Service Representative at GUO Transport Company Limited

GUO Transport Company Limited - Founded in 1980, GUO Transport Company Limited is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

GUO Transporthas become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ajah, Lagos
Employment Type: Contract
Duration: Mondays to Sundays with one day off every week
Morning Shift: 5:00am-1:30 pm
Afternoon shift: 1:00pm-8:00pm

Role / Responsibilities
Transport:

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND in relevant field with 1 - 3 years work experience.

Salary
N60,000 - 65,000 monthly.

Application Closing Date
30th January, 2024.