Talent Spur Advisory Limited is a Human Resources / Capital Management Company, providing HR consulting services, recruitment, payroll administration, performance management, and other HR strategic business support to organizations across various industries. At Talent Spur Advisory Limited, our mission is to provide strategic HR consulting services that empower organizations to unlock their full potential. Through expert guidance, innovative solutions, and a commitment to excellence, we aim to drive sustainable growth, cultivate exceptional workplaces, and foster talent development across Africa.
Job Summary
- The IT Manager will report to the Information Technology Lead and will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Manager will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.
Key Responsibilities
- Work with the team to research, develop, present and run value-driven business transformation initiatives.
- Liaise with users to gather and validate business requirements for IT projects.
- Train and supports end-users on the business applications.
- Test new systems against predetermined requirements to determine go-live decisions.
- Contribute to IT policies and strategies development.
- Source and manage IT vendors’ relationships.
- Manage Microsoft Office 365, Azure, SAP, and AWS tenants.
- Coordinate the periodic measurement, analysis, and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register
- Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance.
- Participate in coordinating responses and remediation of security incidents.
- Provide deskside and remote support services to employees
- Install, support, and uninstall software applications
- Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.
- Support the IT team in developing network recovery and backup restoration processes
- Provide network configuration, test, support, and maintenance
- Provide infrastructure status reports regularly
- Plan and conduct proactive monitoring, analysis, assessment, and reporting on the system and network security events and compliance status
Qualifications, Experience, and Competency Requirements
- University Degree or its equivalent
- IT professional certification will be an added advantage
- At least 8 years of combined experience across IT service delivery, project management, infrastructure, and security.
- Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.
- Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation, and reporting
Proficient in networks, software (MAC and Windows OS), and hardware.
- Strong knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint.
- Fluent in spoken and written English.Proven analytical skills, time management skills, writing ability and written and oral communications skills in English.
- Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team
- Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges
- Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations
- Strong organizational and project management skills.
Key Performance Indicators
- Substantial returns on technology investments
- Cost-saving opportunities
- Number of unresolved complaints against total incidents logged
- 99% security remediation
- Cycle time to resolve problems or issues
- 90% participation in team activities
- Internal customer satisfaction level