Customer Relations Officer at an Electrical Engineering Company - Swift Consulting

Swift Consulting - Our client in the Electrical Engineering Industry is recruiting suitable candidates to fill the position below:

Job Title: Customer Relations Officer

Location: Ibadan, Oyo
Employment Type: Contract

Major Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• HND/ B.Sc Degree in Business Administration or any related discipline with 2-3 years experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N60,000 / Month.

Application Closing Date
29th February, 2024.