Hobark International Limited - The parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently we have offices in 4 countries with our head office in Lagos.
We are looking for qualified candidates to fill the position below:
Job Title: AfterSales Manager - Automotive
Location: Nigeria
Req: 0867
Functions supervised: Assistant Parts Manager
Role
- Co-ordinate all aftersales activities nationwide timprove profitability and enhance customer satisfaction
Main activities
- Maintain standards of performance of the parts and service teams
- Effectively lead the aftersales teams by coaching and performance managing the team
- Recruit and select team members in line with organisational requirements.
- Maintain a safe and healthy working environment, ensuring staff
Key Responsibilities
- Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
- Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, margin and volume performance) in line with manufacturers’ standards
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure all Service processes meet H&S requirements and that they are implemented in a consistent manner.
- Regularly communicate and interact with members of other departments to develop the business and CFAO’s ethos.
- Initiate and propose new business opportunities
Submits Aftersales Reports:
- Creates a comprehensive monthly aftersales reporting system
- Prepares reports by collecting, analysing, and summarising information and improving on any low performance
- Escalates customer requests and complaints through a tracking system
Specific Knowledge Required:
- Proficiency in engineering, operations management and change management techniques
- Proficiency in coaching and training
- Languages: The language of the country, and business English
Communication
Internal:
- All Executive Committee members
- Sales Department
- Aftersales Department
External:
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online