Customer Service Officer / Teller at EdFin Microfinance Bank

EdFin Microfinance Bank is an international financial institution in Lagos State. We are in partnership with Gray Matters Capital in USA, India, and Latin America.

We are recruiting to fill the position below:

Job Title: Customer Service Officer / Teller

Location: Surulere, Lagos
Employment Type: Full-time

Description

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Error-free and fraud-free posting of customers’ withdrawals and deposits
• Attend to customers’ inquiries across the counter.
• Provides account services to customers by receiving deposits and loan payment, cashing cheques, issuing savings withdrawals and other financial services
• Records transactions by logging cashiers and other financial services, preparing currency transaction reports.
• Cross sell bank products by answering inquires, informing customers of new services and product promotions, ascertaining customers needs, directing customers to branch representative and relationship officers
• Completes special request by closing accounts, taking orders for cheques, providing statements, copies and referrals, completing safe deposit procedures.
• Reconciles cash drawer by proving cash transaction, maintaining supply of cash and currency
• Complies with bank operations and security procedures by participating in all dual control functions.
• Maintain customer confidence and protect bank’s operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as required
• Perform other duties and responsibilities as may be required by the Head of Operations.

Others include:

• Account mandate scanning and upload
• Account closure
• Follow-up on account opening documentation and file review
• Dormant account reactivation
• Stop payment order
• Cheque requisition and issuance.
• Standing instruction maintenance
• Account statement requests and reference processing.
• Set up customer on internet banking
• Issuance of ATM cards and ATM cards hotlist;
• Responding to customer’s enquiries
• And any other task that will be assigned by the supervisor

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.

Application Closing Date
26th January, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.