People Operations Business Partner at Pagatech Limited

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: People Operations Business Partner

Location: Yaba, Lagos
Employment Type: Full-time
Reports to: General Manager

About the Role 

• Paga is looking for a Business Partner within the People Operations team to support our organization in solving organizational challenges through people-based solutions and in identifying ways to scale our unique culture as we grow.
• The successful candidate for this position will manage Human Resource programs that support business objectives and will provide valuable input to the strategic direction of the Human Capital team & departmental functions.
• The Business Partner will work collaboratively towards developing a best-in-class People Operations function and develop initiatives that will ensure Paga becomes an employer of choice.

Primary Responsibilities 

• Providing strategic direction to ensure successful implementation of human capital initiatives across operations.
• Take a broad/long-term perspective and proactively identify complex organizational challenges and think systemically. Identify and offer multiple creative solutions and drive implementation.
• Lead integration strategies to support the organizational change efforts that are focused on building and fostering an inclusive culture and strong team member experience.
• Partner with your function to offer solutions and ensure People policies are in line with business goals.
• Provide performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Managing and resolving complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Consult and offer advice and drive improvements within your partnered teams.
• Provides guidance and input on department structure, workforce planning, and succession planning for a rapidly growing team.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance, consulting with Legal where necessary.
• Collaborate with colleagues in the People Ops department to develop policies, programs, and solutions.
• Analyze data trends and metrics to inform business decisions.
• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.
• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

Knowledge and skill Requirements

• Bachelor’s Degree in Human Resources, Social Sciences, or related discipline
• Must be a team player and able to work collaboratively with and through others.
• At least 4 years of relevant experience in multiple HR disciplines, including performance management, building a high-performance culture, employee relations, employee engagement, and diversity.
• Must have completed the mandatory NYSC

Key Competencies:

• Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities.
• Strong professionalism and exceptional stakeholder management skills to partner with team members.
• Demonstrated capability to build the reputation of a trusted advisor to leadership and employees.
• Excellent communication and negotiation skills; sharp business acumen.
• Keen to continue learning and developing their skills, having a growth mindset.
• Experience with HRIS tools, BambooHR specifically, is a plus.

Application Closing Date
Not Specified.