Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the position below:
Job Title: Senior Engineer, Roaming Core, VAS & POI Performance
Location: Abuja
Job Summary
- Senior Engineer, Roaming Core, VAS & POI Performance
- Responsible for analyzing Roaming, VAS and POI performance on the network and follow-up to ensure quality of service standards are strictly adhered to.
Principal Functions
- Manage all roaming performance Analysis (Data, Voice, SMS).
- Responsible for VAS services performance analysis e.g. SMS, VSMS, RBT, DT, MCN, USSD etc.
- Manage performance analysis of all local and international POIs.
- Followup on all issues related to Roaming, VAS and POI until they are resolved.
- Propose solutions to solving all Roaming, VAS and POI problems on the network.
- Liaise with Network Operations and Wholesale & Carrier teams to resolve all Zero ASR issues on the network on both local and international POIs.
- Work with the drive test team to analyze the roaming drive tests.
- Coordinate all VAS related performance degradation with VAS planning and Operations to resolve all issues.
- Escalate all degradations in ASR, NER and ALOC to the relevant teams to resolve the problems.
- Work with the Roaming and Network operations teams to solve all roaming related issues for both inbound and outbound calls.
- Implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
- Report as necessary on changes in standards (internally and externally initiated) and on performance against standards as customer perception side
- Perform any duties as assigned by Manage, QoS Analysis.
Educational Requirements
- First degree or equivalent in Electrical Engineering
Experience,Skills & Competencies:
- Three (3) to five (5) years relevant work experience.
- Network Operations
- Telecommunications& Mobile Network Standards & Specifications
- Personal Effectiveness
- Problem Solving
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online