Customer Support Officer at RIF Futures

RIF Futures is a tech company that help business owners both locally and internationally to achieve their business goals

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Abeokuta, Ogun
Employment Type: Full-time

Responsibilities

• Make Calls and respond to Customer inquiries via phone, emails and chat in a professional as timely Manner.
• Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
• Ensure clients and customers receive excellent service at ALL times and assist Customers with Payment process.
• Ensure Customer Retention is very crucial
• Ensure that customer issues are handled in a timely manner
• Ensure customer satisfaction and provide professional customer support.
• Review customer feedback and complaints to identify areas for improvement and opportunities for growth.

Qualifications

• Minimum Qualifications: ND / HND in any related Field

Requirements:

• Minimum of 2 years of proven work experience.
• Strong communication skills;
• Minimum of 1years in Sales and Marketing
• Excellent interpersonal and people skills
• Ability to work independently and as part of a team in a fast-paced environment

Application Closing Date
2nd February, 2024.