Customer Service Executive at Elkins Marine Training International Nigeria (EMTIN) - Imo & Lagos

Elkins Marine Training International Nigeria (EMTIN) is the official and number one training school and consultant for governments,the maritime industry, oil and gas sector, the shipping industry, offshore and onshore operators in Africa. We train, consult and provide solutions for corporate and private clients. Elkins was the first approved Maritime school in Nigeria quickly becoming the most reputable and biggest maritime training school in Africa.

We are recruiting to fill the position below:

Job Title: Customer Services Executive

Locations: Owerri - Imo and Ikeja - Lagos
Employment Type: Full-time

Description

• Customer communication.
• Using IT, organization and time management tools to find and handle cases.
• Apply confidentiality when handling customer data and information
• Monitor, Identify, update and report on customer cases and status.
• Provide accurate information for customers on the use of products and services.
• Educate customers on new products and services.
• Document, use records and logs effectively.
• Identify and resolve customer queries effectively and efficiently
• Maintain quality standards.
• Follow through on customer queries with timely responses
• Ensuring prompt resolution and feedback.
• Train and keep ahead of current information
• Relay timely information.

Requirements

• Candidates should possess relevant qualifications with 2+ years of relevant work experience.
• Do not apply if you are entry-level unless you have the relevant skills.

Skills:

• Excellent voice and fluent English
• Very patience and calm
• You need to be skilled on the computer, software and email platform.
• Excellent Communication skills
• Time Management
• Fast learner
• Problem-solving
• Good mentality.
• You must be modern and well educated and suited for a corporate environment.
• You must be physically fit to apply for this role.

Please do not apply:

• If you can not communicate professionally and respectively,
• If you are not used to a modern setup.
• Do not apply if you have other commitments.
• You can not type more than 20/30 words per minute.
• If you do not have good time management.
• If you do not have phone manners.
• If you find PH road too far from your location. - Travel must not be a challenge.
• If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
• If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
• This role is for a professional or potential top professional. You will be assessed.

Salary
N60,000 - N150,000 monthly.

Application Closing Date
1st March, 2024.