Digital Channel Support Intern at Baobab Microfinance Bank

Baobab is an investment company whose mission is to create a group of microfinance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets joining later.

We are recruiting to fill the position below:

Job Title: Digital Channel Support Intern

Location: Yaba, Lagos
Employment Type: Internship
Duration: 6 months
Reporting to: Head Digital Strategy

Job Description

• Act as the first point of contact to customers across multiple interaction channels; calls, email and chat.
• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.
• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Manage social media platforms either answering inquiries or routing them to the appropriate internal team.
• To carry out effective follow-up and call scheduling on all agreements.
• To carry out other tasks as assigned by the Team Leader.

Profile

• Possess a BSc / HND Degree in relevant fields.
• Ability to listen, adapt, persuade, and transform
• Ability to make new and useful ideas work;
• Ability to produce deliverables conforming to the required standard;
• Ability to support a team and team building skills;

Application Closing Date
5th February, 2024.